Ann Pettengell - Latest jobs - Customer Service/Call Centre

Japanese Customer Service Executive

Cambridge, Cambridgeshire, England (£11 per hour)

Job Title: Japanese Customer Service Executive

Location: Cambridge City Centre          

Vacancy Type: Temporary (possibility to become permanent)

Salary: £11.00 per hour

Hours: Full-time rotating shifts (6.00am-3.00pm, 1.00pm–10.00pm & 9.00am-6.00pm)

Ref: 1927/12


Ann Pettengell is actively looking for Customer Service Advisors to work with Spotify. If you are able to demonstrate excellent customer service skills and would like to work for one of the most renowned music streaming services in the world, then we would like to hear from you!

Role outline

Our client is looking for ambitious, passionate Customer Service Agent to join their team based in Central Cambridge (CB1). As a call centre member, you’ll be in the support team in direct contact with customers, representing the brand in all you do. You should be confident, hardworking, but also know how to have fun. Most of all, you’ll be able to empathise with a customer in need and enjoy troubleshooting to find them a solution. Excellent written skills in English are required for this role. This opportunity would suit recent graduates with past customer service experience. The successful candidate should be available to work the three shifts as outlined.

Key duties

  • Provide great email based customer support in English and Japanese

  • Find clear and concise resolutions to technical and payment based issues

  • Translate texts when necessary

  • Work with lots of other parts of the business

  • Be a main avenue of support to customers and the rest of the business

  • Contribute to and become part of a fast moving support centre

Candidate Profile

  • Excellent at written communication in English and Japanese

  • Good grasp of technology and a passion for innovation

  • Past customer service experience

  • A good decision maker with great attention to detail

  • Excellent at finding a solution to any problem

  • Welcoming of feedback


  • Gaining experience within an international renowned company 

  • Possibility for progression within 3 - 6 months

  • Possibility for being made permanent

  • Rotating shifts are patterned

  • Days off during the week to compensate weekends worked

  • Free food and beverages available in the workplace

  • Relaxing areas in the workplace

  • Social events on a regular basis

  • Relaxed dress code and quiet environment


To Apply

Please note all applications are being processed by Ann Pettengell Ltd. Send your CV in MS Word together with a covering letter to Mafalda Lopes at


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