Ann Pettengell - Latest jobs - Customer Service/Call Centre

Japanese Social Media Executive

Cambridge, Cambridgeshire, England (£11.06 - 11.06 per hour)

Job Title: Japanese Social Media Associate

Location: Cambridge (CB1), England

Vacancy Type: Temporary (with possibility to become permanent)

Salary: £11.06 per hour

Hours: Full-time (8am-5pm Monday to Friday + a weekend per month)

Start Date: As soon as possible

Ref: 1927/27

Role Outline

Ann Pettengell Recruitment is actively looking for Customer Service Advisors to work with Spotify. If you are able to demonstrate excellent customer service skills and would like to work for one of the most renowned music streaming services in the world, then we would like to hear from you! Providing world-class support to customers when using our client’s social channels, your duties include helping the company increase acquisitions, activations and retention through social media.

This role would suit creative, adaptable, articulate individuals, able to use great writing & decision-making skills to help customers, manage problems and find ways to go above and beyond. Ideally looking for someone who sees through the eyes of the customer and can collaborate positively within a fast changing environment.

Important information

The successful candidate will be expected to work from Monday to Friday, normally from 8.00 am to 5.00 pm however this is subject to changes depending on the workload. In addition, the successful candidate must be available to work a weekend every month.

Key Duties

  • Provide customer support on our client’s social channels in English and Japanese
  • Collaborate with your social leaders to improve/develop
  • Work as part of the team to ensure a positive and professional environment
  • Always be thinking of new social media opportunities
  • Perform additional duties as required

Experience

  • Excellent written English and Japanese
  • Experience of working in a customer-centric environment that offers World-class service
  • Knowledge/experience in communication or marketing roles is an advantage
  • Able to work positively in a fast-paced, changing environment
  • Ability to multitask and have excellent organisational skills
  • Excellent creative skills

 

Benefits

  • Gaining experience within an international renowned company

  • Possibility for being made permanent

  • Days off during the week to compensate weekends worked

  • Free food and beverages available in the workplace

  • Relaxing areas in the workplace

  • Social events on a regular basis

  • Relaxed dress code and quiet environment

 

To Apply

Please send your CV in MS Word together with a covering letter to mafalda@annpettengell.co.uk


Call us today on 01223 350234

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