Ann Pettengell - Latest jobs - Sales & Marketing

Sales Team Leader

Cambridge, Cambridgeshire, England (£24k - 28k per year)

We are delighted to be working with a leading distance learning provider based in Cambridge, who is looking for an enthusiastic and inspiring Sales Team Leader to lead a small team of front-line Course Advisers.

With a call centre background and experience of providing excellent customer service and creating sales conversions, your primary responsibility will be to increase student recruitment and improve conversion from enquiry to enrolment. You will have a hands-on approach and know how to lead by example. Experience of outbound calling would also be extremely beneficial.

Customers range from adult individuals through to home-educating parents and sponsors including schools, colleges and employers. They will be enquiring by phone, email and online chat about a range of distance learning courses and will also be enrolling by phone and online.

Both the knowledge of education and a good understanding of the UK qualification system would be desirable


Key Duties

  • Create an effective and motivated team balancing call handling efficiency with high quality customer advice

  • Develop team skills in converting enquiries to sales

  • Set and achieve team and individual targets

  • Monitor and report on call handling efficiency and conversion

  • Improve the efficiency of the sales and enrolment process

  • Improve the accuracy of information captured and recorded, using the CRM system effectively to support the business

  • Manage the team ensuring full coverage during business hours

  • Manage the launch of new products and discount offerings into the sales process

  • Contribute to sales and marketing campaigns

  • Work with IT to improve systems and processes


To Apply

Please send your CV in MS Word together with a covering letter to mafalda@annpettengell.co.uk


Additional Information

Location: Central Cambridge

Vacancy Type: Permanent

Salary: £24k - £28k doe + benefits

Hours: Full-Time

Start Date: ASAP

Job Ref: 3159/1


Call us today on 01223 350234

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