Ann Pettengell - Latest jobs - Sales & Marketing

Social Media Advisor

Cambridge, Cambridgeshire, England (£11.06 - 11.06 per hour + Benefits)

Job Title: Social Media Associates

Location: Cambridge (CB1), England

Vacancy Type:  Temporary (with possibility to become permanent)

Salary: £11.06 per hour

Hours: Full-time

Start Date: As soon as possible

Ref: 1927/28

Role Outline

Our client is a global entertainment company. They require Social Media Associates to ensure every customer and creator is provided a world-class support experience when contacting them via various social channels.

This role would suit creative, adaptable, and articulate individuals who are able to use great writing & decision-making skills to help and engage with customers and creators, manage problems and find ways to go above and beyond. Ideally they’re ideally looking for someone who sees through the eyes of the customer and can collaborate positively within a fast changing environment.

Key Duties

  • Provide support and guidance to customers and creators who contact our client on various social channels, such as Twitter, Facebook, online forum etc.

  • Road manage small projects

  • Collaborate with your social leaders to improve the support experience for customers and creators

  • Work as part of the team to ensure a positive and professional environment

  • Always be thinking of new social media opportunities

  • Perform additional duties as required



  • Excellent written English (additional languages a plus)

  • Experience of working in a customer-centric environment that offers World-class service

  • Able to work positively in a fast-paced, ever-changing environment

  • Ability to multitask and have excellent organisational skills

  • Highly creative with a great sense of humour!

  • Previous experience working in a technical company or the entertainment subscription industry is a plus

  • Bachelor's degree or equivalent experience a plus



  • Gaining experience within an internationally renowned entertainment company

  • Opportunities for progression

  • Free food and beverages available in the workplace

  • Relaxing areas in the workplace

  • Social events on a regular basis

  • Casual dress code and quiet environment

  • Welcoming and warm environment


To Apply

Please send your CV in MS Word together with a covering letter to

Call us today on 01223 350234