Duty Manager

  • £25k per year
  • Location: Bury St Edmunds
  • Job Type: Permanent
  • Date posted: 22/04/19
Hannah Scott

Hi I'm Hannah,
I manage this role

Recruitment Consultant

Please get in touch if you would like to discuss this role


Job description

Job reference: 3708/3

Our client has a certificate of excellence and set within acres of beautiful grounds just outside Bury St. Edmunds, it is an independent hotel with lots of character and has been running for over 30 years. Weddings, celebrations and dining often taken place here. It is easy reach of the A14 and has a tranquil feel to the place.

The company prides themselves on providing the highest of standards and a warm atmosphere in which to drink, sleep and dine.

As the Duty Manager you will be responsible for the smooth running of many conferences, private dinners, party nights, weddings and various other events that run alongside a busy hotel.

Key Duties

  • Provide outstanding customer service
  • Leading and managing a team of waiting staff
  • Dealing with customer queries and complaints
  • Improve standards and ongoing staff development
  • Liaising with management regarding ways to improve overall performance of the business

Skills & Experience

  • Experience of working in a hotel in a management position
  • Acute attention to detail and highly organised
  • Ability to plan ahead
  • Exceptional communication skills
  • Leadership skills
  • Passionate and willing to learn
  • Previous experience of providing a high level of customer service
  • Flexible with working as hours will include evenings and weekends

 

Next steps

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Duty Manager (Ref: 3708/3)

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