Operations Manager

  • Location: Working from home
  • Job Type: Permanent
  • Date posted: 10/02/21
Sarah Flack

Hi I'm Sarah,
I manage this role

Client Services Director

Please get in touch if you would like to discuss this role

Job description

Job reference: 3996/1

Role Outline

Working closely with the management team to deliver its operational needs in an efficient and compliant manner. This is a multifaceted role that requires excellent organisational and time management skills in a fast-paced industry.

Key Duties


  • Work with IT third party suppliers in line with business requirements
  • Organise events such as team meetings and social events
  • Assist the management team in preparing power point presentations
  • Provide administrative support to the management team
  • Oversee the Company mobile phone account
  • Oversee group organisational insurance policies
  • Oversee all professional and organisational compliance requirements and registrations
  • Oversee the company archiving program
  • Oversee the company’s Christmas gifts program
  • Assist with minimal ad hoc IT support to all team members
  • Assist with the collation of data for Regional Partners quarterly fixed operating cost invoices
  • Assist with the co-ordination/filing (online) of purchase invoices and any ad hoc financially matters


  • Assist the management team in the recruitment of team members by placing adverts, organising/conducting interviews, preparing offer letters and contracts of employments, seeking references
  • Compile and maintain annual leave, and ‘other’ absent from work reports
  • On-board new members of the team
  • Managing the Company pension scheme with third party suppliers
  • Managing the Company benefit/wellbeing program
  • Managing the Company appraisal system with line managers
  • Maintain an up to date HR policies and procedures manual
  • Oversee monthly payroll, advising third party supplier of monthly
  • Manage annual P11d and P60 reporting
  • Compile monthly calculations of staff commissions, input of data onto third party supplier platform, update and circulate individual staff commission reports

Skills & Experience


  • Excellent literacy and numeracy, to A Level qualification
  • Highly proficient in the use of Microsoft packages (word, excel, powerpoint)
  • Experience of working as an Office Manager or Executive Assistant
  • HR function
  • Good working knowledge of office administration, responsibilities, systems and processes
  • Excellent communications skills (verbal and written)
  • Project management
  • Highly organised approach to work and excellent time management skills, able to prioritise and manage workload effectively
  • Ability to work in a fast-paced environment while maintaining calm approach
  • Creative mind, ability to show initiative and suggest improvements
  • Inspire confidence and trust to all colleagues
  • Ability to work independently
  • Consistent and discrete work ethic
  • Attention to detail and problem solving skills
  • Ability to multi-task and ability to run a number of projects simultaneously
  • Pro-active and self-motivated
  • Patience and tenacity
  • Friendly
  • Team player


  • Educated to degree or at professional diploma level
  • Familiarity with the property market
  • Familiarity with CRM database ie Zoho
  • Experience of working in a service environment


Location: Working from home

Vacancy Type: Permanent

Salary: £25,000-£28,000 per annum pro rata

Hours: 20 hours a week, over 5 days, possibly more hours once restrictions are lifted

Start Date: ASAP


Next steps

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