Reception/Administrator

  • £22k - 23k per year
  • Location: Cambridge
  • Job Type: Permanent
  • Date posted: 24/08/19
Sarah Flack

Hi I'm Sarah,
I manage this role

Client Services Director

Please get in touch if you would like to discuss this role


Job description

Job reference: 3904/1

Role Outline

To provide an efficient, friendly and professional service to all callers, both in telephone and in person, made to the company as well as comprehensive administrative support to ensure effective and efficient operations and contribute to an excellent client service.

Key Duties

Reception

  • Answer incoming telephone calls, transferring them on an announced basis or taking messages as necessary
  • Welcome personal callers to the Company and deal with the reason for their visit in the appropriate manner, making sure guests are signed in and offered refreshments
  • Ensure that the reception area is kept tidy
  • Contact the landlord in respect of minor repairs
  • Maintain stationery and essential facility supplies

Administration

  • Open and distribute incoming post. Taking the post to the drop off point on the business park
  • Answer incoming telephone calls, answering enquiries and logging them on to the system, taking messages and passing on where appropriate.
  • Act as Fire Warden for company
  • Be the point of contact for external suppliers for facilities, i:e alarm maintenance, sanitary waste, fire extinguishers
  • Provide support to other administration to staff as required
  • Keeping the filing system up to date, manual and CRM system
  • Maintenance of client data when the post holder is on annual leave

Skills & Experience

  • Grades A-C at GCSE English and Maths, or equivalent
  • Experience of telephony and some meeting and greeting of clients in a Reception area in a similar professional environment
  • Administration experience
  • A good working knowledge of Word, Outlook and Excel
  • Excellent communication skills, verbally and written
  • Strong customer service skills
  • Candidates must be comfortable working as part of a small team and have a flexible and adaptable approach

Next steps

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Reception/Administrator (Ref: 3904/1)

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